This Privacy Policy ("Policy") for Shade-Loft LLC (doing business as Shade Love) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at shade-love.com, or any website of ours that links to this Privacy Notice.
• Use our website to design, purchase and install custom window treatments.
• Engage with us in other related ways, including any sales, marketing, or events.

This Policy should be read together with, and is incorporated by reference into, the Site's terms of use (the "Terms of Use"). All capitalized terms not defined herein shall have those meanings prescribed to them in the Terms of Use.

Questions or concerns? Reading this Policy will help you understand your privacy rights. We respect the privacy of our customers and the users of our Site and have implemented this Policy to ensure that your personal information is handled responsibly.

If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns after reading this Policy, please contact us at [email protected].

Collection of your Personal Information

We collect personal information that you voluntarily provide to us when you use our Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences
• Billing addresses
• Debit/credit card numbers
• Other contact or authentication data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: Privacy Policy (stripe.com).

Use of your Personal Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts;
• To deliver and facilitate delivery of Services;
• To provide you with information, products, or services that you request from us;
• To carry out our obligations and enforce our rights arising from any contracts entered; between you and us, including for billing and collection;
• To notify you about changes to our website or any products or services we offer or provide through it;
• To request feedback;
• To send you marketing and promotional communications;
• To deliver targeted advertising to you;
• To protect our Services;
• To identify usage trends; and
• To determine the effectiveness of our marketing and promotional campaigns.
• In any other way we may describe when you provide the information; and
• For any other purpose with your consent.

Sharing Information with Third Parties

We do not sell, rent, or lease our customer lists to third parties.

We may share your data with third parties who perform services for us or on behalf of us and require access to such information to do that work. These third parties help perform statistical analysis, send you email or postal mail, provide customer support, perform custom manufacturing, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide the services we requested, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; and/or (c) act under exigent circumstances to protect the personal safety of our users, or the public.

Tracking User Behavior

We may keep track of what pages you visit to determine what services are the most popular. This data is used to deliver customized content and advertising to our customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

We may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of our Services, to maintain quality of the Services, and to provide general statistics regarding the use of our Services.

Use of Cookies

Our website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Services or websites you visit.

Security of your Personal Information

We use Secure Sockets Layer (SSL) protocol to secure your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected with encryption.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Comply with the California Electronic Communications Privacy Act.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
• Comply with an existing legal obligation.
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our Services, we may receive a notification when you open an email from us or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by Replying STOP.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to This Statement

We reserve the right to change this Policy from time to time. For example, when there are changes in our Services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Shade-Loft LLC, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

We welcome your questions or comments regarding this Policy. If you believe that we have not adhered to this Policy, please contact us at:

Shade-Loft LLC
418 Broadway Ste 4A
Albany, New York 12207

Email Address:
[email protected]

Phone Number:
212-547-9876